Shipping and Returns

Shipping of your package

Packages are generally dispatched within 2 days after receipt of payment. They are shipped via UPS with a tracking number and delivered without signature. Packages can also be shipped via UPS Extra with a signature. Please contact us before choosing this method of delivery, as it will incur additional costs. Whichever shipment choice you make, we will send you a link to track your package online.

Shipping costs include preparation and packaging costs as well as postage costs. Preparation fees are fixed, while shipping fees vary according to total weight of the package. We recommend that you group all your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are sized appropriately and your items are properly protected.

Colissimo Domicile - without signature

Once the parcel is prepared by us, it will be delivered within 48 hours, directly to your mailbox. If your mailbox is not big enough and you are absent, a notice will be left allowing you to choose a new delivery date on the Internet within 6 working days or to collect your parcel the next day at 3pm in the post office of your choice.

If you do not choose a delivery date, you will be able to pick up your parcel at your local post office within 15 days.

Follow at any time the routing of your package on www.laposte.fr  

Colissimo Domicile - with signature

Once the parcel is prepared by us, it will be delivered to you within 48 hours and signed for. If you are absent, a notice of passage will be deposited allowing you to choose on Internet a new date of delivery within 6 working days or to recover your parcel as of the following day 15h in the post office of your choice.

If you do not choose a delivery date, you will be able to pick up your parcel at your local post office within 15 days.

Follow at any time the delivery of your package on www.laposte.fr                          

Colissimo Point Retrait

With Colissimo Point Retrait you have several options for collecting your package

- At La Poste Office, you can choose the establishment where you want to be delivered (without prior passage of your bill at home) among the 9,000 post offices available throughout metropolitan France.

Once the parcel is prepared by us, it will be delivered within 48 hours and you will be informed of the availability of your parcel by SMS and e-mail. You can then come and collect it within 10 working days. After this period, your package will be returned to us.

Follow at any time the routing of your package on www.laposte.fr                       

- In a Pickup relay, you can choose one of the 7500 retailers of the Pickup network, near your home, your workplace or your vacations, to which you wish to be delivered

Once the parcel has been prepared by us, it will be delivered within 48 hours and you will be informed of the availability of your parcel by SMS and e-mail. You can then come and collect it within 10 working days. After this period, your package will be returned to us.

Follow at any time the routing of your package on www.laposte.fr                        

- In a Pickup Station, you can choose one of the 500 automatic pickup lockers to have your parcel delivered. Located on your route (train station, subway, parking lot, shopping malls...) they are accessible 7 days a week and 24 hours a day (except for lockers subject to the schedules of shopping malls and transport areas)

Once the parcel is prepared by us, it will be delivered within 48 hours and you will be informed of the availability of your parcel by SMS and e-mail. The latter will specify your withdrawal codes allowing you to withdraw your package during 3 working days. After this period, your package will be returned to us.

Follow at any time the routing of your package on www.laposte.fr